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I received a defective item. What do I do?
    

First, we apologize for the inconvenience! All damaged merchandise will be replaced or refunded promptly. If a package appears to be damaged at the time or delivery, you have the right to refuse it.

Should damage occur in a UPS shipment, contact Customer Service at 800-968-7442. Please retain the original shipping cartons, as examination by UPS inspectors may be necessary.

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